Return/Refund Policy

VideoLogix accepts merchandise returns subject to the terms outlined below and will replace the product or refund your money at your option.

To facilitate processing of returned merchandise:

• Please contact a Customer Service representative to obtain an RMA (Returned Merchandise Authorization) number prior to returning product. See Customer Service for contact information.
• All returns should be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return.
• Return freight charge must be prepaid. Sorry, C.O.D. returns cannot be accepted.
• Returned merchandise must be in original packaging and in resalable condition.
• Parts returned due to customer error may be subject to a 25% restocking charge and appropriate credit card processing fee. Parts specified as “Non- Cancelable/Non-Returnable” at time of quote or sale are not returnable.
• Defective merchandise may be returned within 2 years of the original invoice date and need not be in original packaging.